Program Manager – Deskside Services

Washington,, DC
Full Time
Proposal
Experienced

Company Overview:
Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management!  IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses.  We work with the best customers on-site at top government agencies.

Job Title: Program Manager – Deskside Services
Primary Location: National Capital Region (NCR)
Clearance: Top-Secret (TS) Clearance (Must have to be considered)

Position Summary:
We are seeking a highly experienced Program Manager – Deskside Services to lead and oversee the day-to-day management of a large-scale IT support contract for a federal law enforcement agency in the National Capital Region (NCR). The ideal candidate will have a strong background in deskside/helpdesk operations, project management, and federal government service delivery. The Program Manager will serve as the senior authority for deskside services operations, ensuring contract requirements are met with a focus on security, staffing, quality, and performance.

Responsibilities:

  • Provide overall project and program management for the IT support services contract.
  • Direct and oversee daily deskside support operations, ensuring optimal performance, staffing, and service delivery.
  • Manage a team of 40 or more personnel, including administrative and technical staff, ensuring all contract positions are filled with qualified, cleared personnel at all times.
  • Work closely with the PMO and Recruiting teams to manage staffing processes including recruitment, hiring, and terminations.
  • Coordinate with Facility Security Officers (FSOs) to maintain current and valid Visitor Access Requests (VARs) for all employees to ensure uninterrupted facility access.
  • Ensure all contract deliverables and assigned tasks are accurate, timely, and compliant with government requirements and FBI procedures.
  • Uphold and enforce information security standards and protocols, ensuring contract execution adheres to all required federal security regulations.
  • Serve as the primary point of contact for contract performance, issue escalation, and client communications.
  • Maintain regular and transparent communication with government stakeholders, keeping them informed of staffing updates, project milestones, and potential issues.
  • Maintain detailed and compliant documentation in alignment with FBI and federal guidelines.

Required Qualifications:
  • Active DoD Top Secret Clearance (required)
  • Minimum 10 years of experience in Information Technology, with at least 5 years in helpdesk/deskside services
  • Minimum 5 years in a management role, preferably leading a help desk or service desk operation
  • One of the following certifications (required):
    • PMI PMP
    • CompTIA Project+
    • HDI Desktop Manager
    • HDI Support Center Manager
    • HDI Support Center Lead
    • HDI Support Center Director
  • Excellent communication and interpersonal skills
  • Proven experience managing contract deliverables and personnel in a classified environment

Preferred Qualifications:
  • ITIL Foundation certification
  • Prior experience supporting law enforcement agencies, especially the FBI
  • Experience managing 40+ personnel
  • Deep familiarity with federal IT support operations and documentation standards
IMTS is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*