Innovative Management & Technology Services

Deputy Program Manager – Deskside Services

Proposal - Huntsville, AL - Full Time

Company Overview:
Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management!  IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses.  We work with the best customers on-site at top government agencies.

Job Title: Deputy Program Manager – Deskside Services
Primary Location: Huntsville, AL
Clearance: Active Top-Secret (TS)

Position Summary:
We are seeking an experienced Program Manager – Deskside Services to lead and manage deskside support operations in support of its mission-critical IT infrastructure. This leadership role is responsible for overseeing the daily operation, administration, and performance of a large-scale service desk contract, ensuring the highest levels of service delivery, compliance, and security.

Responsibilities:

  • Provide overall project management and technical leadership of the deskside services IT contract.
  • Manage day-to-day operations and performance of deskside and helpdesk personnel supporting FBI systems and users.
  • Ensure the contract is adequately staffed at 95% or higher, maintaining qualified, cleared personnel at all times.
  • Collaborate with the PMO, FSO, and Recruiting teams to handle personnel life cycle actions: hiring, onboarding, access, and terminations.
  • Coordinate with FBI stakeholders to maintain 100% compliance with Visitor Access Requests (VARs), avoiding any access lapse.
  • Maintain the security integrity of all contract tasks, systems, and user interactions across all levels.
  • Deliver all contract deliverables and performance metrics accurately and on time.
  • Provide administrative and technical direction to a team of 40+ IT professionals.
  • Ensure all documentation meets FBI standards and procedural requirements.
  • Maintain consistent, transparent, and professional communication with FBI leadership regarding contract status, risks, and staffing.

Required Qualifications:
  • Active Top-Secret (TS) clearance
  • Minimum 7 years of experience in Information Technology, with 5+ years in helpdesk/deskside support environments.
  • At least 5 years in a management position, preferably leading a help desk, service desk, or deskside support function.
  • One or more of the following certifications required:
    • PMI PMP
    • CompTIA Project+
    • HDI Desktop Support Manager
    • HDI Support Center Manager / Lead / Director
  • ITIL Foundation certification highly preferred.
  • Experience working in a law enforcement (LE) agency, with prior FBI experience, is strongly preferred.
  • Proven experience managing teams of 40 or more IT personnel.

Preferred Qualifications:
  • Strong understanding of FBI processes, security protocols, and administrative procedures.
  • Demonstrated ability to lead diverse technical teams under a high-security, high-demand environment.
  • Skilled in conflict resolution, personnel management, and operational risk mitigation.
  • Excellent verbal and written communication, able to interface directly with federal leadership.
  • Results-oriented with a strong focus on mission delivery, compliance, and continuous improvement.
IMTS is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
 
Apply: Deputy Program Manager – Deskside Services
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