Deputy Program Manager – Deskside Services

Huntsville, AL
Full Time
Proposal
Experienced

Company Overview:
Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management!  IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses.  We work with the best customers on-site at top government agencies.

Job Title: Deputy Program Manager – Deskside Services
Primary Location: Huntsville, AL
Clearance: Active Top-Secret (TS)

Position Summary:
We are seeking an experienced Program Manager – Deskside Services to lead and manage deskside support operations in support of its mission-critical IT infrastructure. This leadership role is responsible for overseeing the daily operation, administration, and performance of a large-scale service desk contract, ensuring the highest levels of service delivery, compliance, and security.

Responsibilities:

  • Provide overall project management and technical leadership of the deskside services IT contract.
  • Manage day-to-day operations and performance of deskside and helpdesk personnel supporting FBI systems and users.
  • Ensure the contract is adequately staffed at 95% or higher, maintaining qualified, cleared personnel at all times.
  • Collaborate with the PMO, FSO, and Recruiting teams to handle personnel life cycle actions: hiring, onboarding, access, and terminations.
  • Coordinate with FBI stakeholders to maintain 100% compliance with Visitor Access Requests (VARs), avoiding any access lapse.
  • Maintain the security integrity of all contract tasks, systems, and user interactions across all levels.
  • Deliver all contract deliverables and performance metrics accurately and on time.
  • Provide administrative and technical direction to a team of 40+ IT professionals.
  • Ensure all documentation meets FBI standards and procedural requirements.
  • Maintain consistent, transparent, and professional communication with FBI leadership regarding contract status, risks, and staffing.

Required Qualifications:
  • Active Top-Secret (TS) clearance
  • Minimum 7 years of experience in Information Technology, with 5+ years in helpdesk/deskside support environments.
  • At least 5 years in a management position, preferably leading a help desk, service desk, or deskside support function.
  • One or more of the following certifications required:
    • PMI PMP
    • CompTIA Project+
    • HDI Desktop Support Manager
    • HDI Support Center Manager / Lead / Director
  • ITIL Foundation certification highly preferred.
  • Experience working in a law enforcement (LE) agency, with prior FBI experience, is strongly preferred.
  • Proven experience managing teams of 40 or more IT personnel.

Preferred Qualifications:
  • Strong understanding of FBI processes, security protocols, and administrative procedures.
  • Demonstrated ability to lead diverse technical teams under a high-security, high-demand environment.
  • Skilled in conflict resolution, personnel management, and operational risk mitigation.
  • Excellent verbal and written communication, able to interface directly with federal leadership.
  • Results-oriented with a strong focus on mission delivery, compliance, and continuous improvement.
IMTS is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
 
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*